Support :: FAQ'S :: Windows Dialup Networking
Q: Why do I keep getting an error that the line is busy?
A: Usually when you receive busy signals after dialing in, it is because you have a *70 in the phone number, but do not have call waiting. If this is not the case, be sure that the number you are dialing is a local number and that you are not dialing the area code with the number. If you are still getting the line busy error, please call NetNet for technical support
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Q: Why do I keep getting an error that says "Dialup Networking could not negotiate a compatible set of network protocols you specified in
setup..."
A: This is an unfortunate bug within Windows 95/98 Dialup Networking. This problem can usually be relieved by just restarting the computer. If the error persists
then reinstallation of the dialup networking software is needed.
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Q: Why do I keep getting the error "The dialup adapter is not configured correctly?"
A: The settings in Network under Control Panel are not set correctly or certain files are missing. First, try restarting the computer. If the problem persists then a reinstallation of Dialup Networking (DUN) is needed. If you need help uninstalling and reinstalling DUN, please contact NetNet for assistance.
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Q: Why do I keep getting an error that says the modem is not responding?
A: Chances are there is a phone dialer or fax software conflicting with the port the modem is using. Try to disable all call center programs as well as fax software. If the problem persists contact your computer manufacturer. This error can also occur if your modem was damaged by lightning, etc.
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Q: Why is there a message saying "There is no dialtone"?
A: usually the phone line not being plugged into the correct port of the modem causes this problem. Check the connection of the phone cord and try again. On most modems, there are two ports (phone jacks). Make sure your phone line is plugged into the "line" port and not the one labeled as "phone." If the problem persists, your modem may have been damaged by lightning, etc.
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Q: How do I stop Dialup Networking from dialing the areacode or countrycode?
A: For Windows 95/98 users, double-click on "My computer." Then Double-click on "Dialup Networking" (Windows ME users should go to Start, Settings, Dial Up Networking). Right-click on the NetNet icon and choose Properties. A screen will appear with the phone number you are dialing on top. Click the check box (which is probably checked) which says "Dial country code and area code" so the checkmark goes away. This should fix the problem. Windows XP users should click on Start, Settings and Control Panel, and then double-click on Network Connections. Next, right-click on your NetNet dialup icon and choose properties. Remove the checkmark that says "Use dialing rules."
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Q: Why does Dialup Networking keep asking me for my password?
A: This usually means that the username and/or the password are incorrect. Retype both the username and password in the fields, making sure your caps lock key is turned off. Usernames should always be typed in all lower-case. Passwords are case-sensitive, and must be typed in exactly for your dialup connection to work properly. If your password still doesn't work, contact NetNet for technical support. This error can also occur if your dialup account is already in use on another computer.
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Q: After I connect, I cannot access anything in
my web browser. What's going on?
A: The first things you should do are to go offline and try dialing in again. If this doesn't fix the problem, try rebooting the computer. If you have any firewall software, disable it. If all else fails, your Dialup Networking settings may be incorrect or damaged. Contact NetNet for technical support.
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